2008/0246(COD)

Rights of passengers when travelling by sea and inland waterway; coordination between national authorities (amend. Regulation (EC) No 2006/2004)

Procedure completed

2008/0246(COD) Rights of passengers when travelling by sea and inland waterway; coordination between national authorities (amend. Regulation (EC) No 2006/2004)
RoleCommitteeRapporteurShadows
Opinion IMCO
Opinion JURI PAPASTAMKOS Georgios (PPE-DE)
Lead TRAN AYALA SENDER Inés (PSE) WORTMANN-KOOL Corien (EPP), BILBAO BARANDICA Izaskun (ALDE), LICHTENBERGER Eva (Verts/ALE), EPPINK Derk Jan (ECR), TOUSSAS Georgios (GUE/NGL)
Lead TRAN TEYCHENNÉ Michel (PSE)
Lead committee dossier: TRAN/7/01244
Legal Basis TFEU TFEU 091-p1, TFEU TFEU 100-p2
Subjects
Links

Activites

  • 2010/12/17 Final act published in Official Journal
  • 2010/11/24 Final act signed
  • 2010/11/24 End of procedure in Parliament
  • 2010/10/11 Act approved by Council, 2nd reading
  • #3035
  • 2010/10/11 Council Meeting
  • 2010/09/23 Commission opinion on Parliament's position at 2nd reading
    • COM(2010)0519 summary
    • DG Mobility and Transport, KALLAS Siim
  • 2010/07/06 Text adopted by Parliament, 2nd reading
    • T7-0257/2010 summary
    • Results of vote in Parliament
  • 2010/07/06 Commission response to text adopted in plenary
  • 2010/07/05 Debate in Parliament
  • 2010/06/11 Committee recommendation tabled for plenary, 2nd reading
  • 2010/06/01 Vote in committee, 2nd reading
  • 2010/05/06 Deadline Amendments
  • 2010/04/14 Committee draft report
  • 2010/03/25 Committee referral announced in Parliament, 2nd reading
  • 2010/03/24 Commission communication on Council's position
    • COM(2010)0120 summary
    • DG Mobility and Transport, KALLAS Siim
  • #3001
  • 2010/03/11 Council Meeting
    • 14849/3/2009 summary
  • 2010/03/05 Council statement on its position
  • #2964
  • 2009/10/09 Council Meeting
  • 2009/07/16 Economic and Social Committee: opinion, report
  • 2009/04/23 Text adopted by Parliament, 1st reading/single reading
    • T6-0280/2009 summary
    • Results of vote in Parliament
  • 2009/04/23 Commission response to text adopted in plenary
  • 2009/04/22 Debate in Parliament
  • 2009/04/02 Committee report tabled for plenary, 1st reading/single reading
  • 2009/03/31 Vote in committee, 1st reading/single reading
  • #2935
  • 2009/03/30 Council Meeting
  • 2009/01/27 Committee draft report
  • 2008/12/18 Committee referral announced in Parliament, 1st reading/single reading
  • 2008/12/04 EP officialisation
  • 2008/12/04 Legislative proposal
    • COM(2008)0816 summary
    • SEC(2008)2950
    • SEC(2008)2951
    • DG Mobility and Transport, KALLAS Siim

Documents

Votes

Rapport TEYCHENNÉ A6-0209/2009 - résolution législative

2009/04/23
Position Total ALDE GUE/NGL IND/DEM NI PPE-DE PSE UEN Verts/ALE correctional
For 587 71 29 6 15 217 178 31 40 0
Against 8 0 0 0 3 4 0 1 0 0
Abstain 19 5 3 6 3 1 0 0 1 0
AmendmentsDossier
121 2008/0246(COD) Rights of passengers when travelling by sea and inland waterway; coordination between national authorities (amend. Regulation (EC) No 2006/2004)
2010/04/14 TRAN, TRAN 56 amendments...
source: PE-440.138
2010/11/05 TRAN 65 amendments...
source: PE-441.013

History

(these mark the time of scraping, not the official date of the change)

2012-02-09
activities added
  • body
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    • During a public deliberation, the Council took note of the Presidency progress report on a draft Regulation concerning the rights of passengers when travelling by sea and inland waterway. In addition, it held a policy debate focusing on the scope of this proposal on the basis of a Presidency questionnaire.

      During the debate, all member states welcomed the Commission proposal and reaffirmed their commitment to strengthening passenger rights.

      Three issues were examined:

      (1) Type of passenger services: a majority of delegations considered that the scope of the proposed Regulation should include all types of services with the exception of tourist and sightseeing services.

      (2) Territorial application: a majority of delegations considered that the draft Regulation should apply to passenger travelling between Community ports as well as to those travelling between Community and third country ports.

      (3) Type of ship: a majority of delegations stated that the proposal should not apply to ships operated mainly for the carriage of cargo.

      The Council invited its preparatory bodies to continue work on this proposal with the aim of reaching an agreement in June 2009.

      The Commission presented its proposal in December 2008. The European Parliament should adopt its first-reading opinion in April 2009.

    council
    Transport, Telecommunications and Energy
    date
    2009-03-30
    type
    Council Meeting
  • date
    2009-03-31
    text
    • The Committee on Transport and Tourism adopted the report drawn up by Michel TEYCHENNE (PES, FR) amending, under the first reading of the codecision procedure, the proposal for a regulation of the European Parliament and of the Council concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws.

      The main amendments are as follows:

      Aim: the Regulation shall apply to the commercial transport of passengers travelling by sea and inland waterway by passenger ship.

      Scope: Member States shall be authorised to exclude urban and suburban transport services from the scope of this Regulation if they give assurances that the aims of this Regulation can be achieved by means of regulatory measures and guarantee a level of passenger rights comparable to that required by this Regulation.

      Definitions: Members amended some of the definitions and added some, notably for "passenger" and "force majeure".

      Derogations and special conditions: Members want to make it clear that carriage may not be refused on the grounds of a person's disability, but only on the grounds that the vessel's physical characteristics are potentially incompatible with the carriage of disabled passengers or passengers with reduced mobility. For persons with restricted mobility and passengers in general, a number of new provisions are proposed to ensure that their rights cannot be denied on grounds worded more precisely than in the Commission's proposal. For example, the circumstances in which a disabled person may be refused permission to board a vessel are specified more clearly.

      Right to assistance at ports: Members deleted the provision obliging carriers to separate the accounts of their activities relating to the assistance provided to disabled persons from the accounts of their other activities. They state that this imposes an excessive obligation on the maritime sector. The managing body of a port shall be responsible, where necessary, for ensuring it is accessible to disabled persons and persons with reduced mobility.

      Conditions under which assistance is provided: the carrier, the ticket vendor or the tour operator with which the ticket was purchased must be notified of the person's need for such assistance when the reservation is made or at least 48 hours before the assistance is needed, unless a shorter notification period is agreed between the assistance provider and the passenger, with the exception of cruise journeys, where the need for assistance should be notified at the time of reservation. The passenger shall receive a confirmation, stating that the assistance needs have been notified.

      In the case of cruises, disabled passengers must be present at a time stipulated by the carrier, which shall not be more than 60 minutes before the check-in time.

      Quality standards: carriers shall publish their quality standards in accessible formats.

      Cruises: Maritime transport services covered by cruises are regulated by a Directive 90/314/EEC. Passengers should be re-routed and compensated where necessary, as laid down in that directive.

      Compensation in respect of wheelchairs and mobility equipment: the report emphasised that replacement equipment must be suitable to the needs of the passenger concerned.

      Assistance: in the case of a delay with a stay of one or more nights, the additional accommodation and transport costs borne by the carrier may not exceed twice the price of the ticket.

      Compensation of the ticket price: Members add that if the carrier has announced the cancellation or postponement of the crossing or an increase in the crossing time three or more days before the scheduled departure, there shall be no entitlement to compensation. With regard to the obligations of carriers in the event of interrupted travel, Members state that these shall not apply in cases of force majeure hindering the performance of the transport service, which could not have been avoided even if all reasonable measures had been taken.

      Further claims: compensation awarded under the Regulation may be deducted from any additional compensation granted.

      National enforcement bodies: these bodies must be independent of commercial interests, not just carriers. The report proposes that no more than one such organisation should be designated by each Member State .

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  • date
    2009-04-23
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    2009-07-16
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      http://eescopinions.eesc.europa.eu/eescopiniondocument.aspx?language=EN&docnr=1198&year=2009
      title
      CES1198/2009
      type
      Economic and Social Committee: opinion, report
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    Economic and Social Committee: opinion, report
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    2009-10-09
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  • date
    2010-03-05
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      type
      Council statement on its position
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      06979/2010
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    Council statement on its position
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      text
      • Although the Council agrees with the Commission as regards the objective of the proposal, the Council's approach involved major adaptations of the original proposal. With respect to the amendments proposed by the European Parliament, the Council observes that a considerable number of amendments have - in spirit, partially or fully - already been included in its first-reading position.

        Scope of application

        - Geographical scope: the Council's first-reading position clarifies the Commission's proposal: it distinguishes between passenger services where the port of embarkation is situated in the territory of a Member State, on the one hand, and passenger services where the port of embarkation is situated outside the territory of a Member State, but the port of disembarkation is situated in the territory of a Member State, on the other. In the latter case, the Regulation will apply only if the service is operated by a Union carrier.

        However, the definition of Union carrier should be interpreted as broadly as possible in order to cover most passenger services between EU and non-EU ports. As for cruises, the Regulation will apply only to cruises where the port of embarkation is situated in the territory of a Member State.

        - Exemptions from the scope: the Council agrees to exclude from the scope passengers travelling with ships certified to carry up to 36 passengers, with ships with a crew of not more than three persons or with an overall passenger service of less than 500 meters one way. Furthermore, excursion and sightseeing trips (other than cruises) are also excluded.

        In addition to this, the Member States may exempt, for a period of two years from the date of application of the Regulation, seagoing ships of less than 300 gross tons operated in domestic transport. If a Member State chooses to do so, it must however adequately ensure the rights of passengers under national law. Member States may also exempt passenger services covered by public service obligations, public service contracts or integrated services, provided that the rights of passengers are adequately guaranteed under national law.

        The European Parliament followed in principle the Commission approach, but added a possibility for Member States to exempt urban and suburban services. The Council does not take this amendment into account, but the exemptions from the scope proposed by the Council will in practice mean that many services of that kind will be excluded.

        - Rights of disabled persons and persons with reduced mobility: the Council therefore follows the Commission proposal closely, except for certain simplifications and clarifications.

        • Concerning the exceptions to the right of transport, the Commission had proposed that a disabled person could be denied transport with reference to safety requirements or the
        • structure of the passenger ship. To this, the Council has added health requirements, in order to take into account cases where the medical state of the passenger is such, that his
        • or her safe transport cannot be guaranteed. In this respect, the European Parliament had proposed a deletion of any references to safety requirements and the addition of a reference to transportation in a safe, dignified and operationally feasible manner. As for this latter amendment, the Council integrated it into its first-reading position, except for the word "dignified". The Council considers that nobody, except the disabled person or person with reduced mobility, can decide what a dignified manner of transportation is and that such a decision should not be taken by the carrier.
        • According to the initial proposal, the carrier could require a disabled person or person with reduced mobility to be accompanied by another person who is capable of providing assistance. According to the Council's first-reading position, if the carrier makes such a request with respect to a passenger service, the accompanying person shall be carried free of charge.
        • As for the assistance to disabled persons and persons with reduced mobility, such assistance will be provided on the condition that the person concerned notifies the carrier or the terminal operator at the latest two working days in advance (the Commission had proposed 48 hours) and is present in the port or at a designated point at least 60 minutes before the embarkation or departure time.Furthermore, if the person has specific needs of accommodation or seating or for bringing medical equipment, the passenger should notify the carrier of such needs at the time of reservation, if the need is known at that time.

        Several of the European Parliament's amendments concerned information in formats accessible to disabled persons and persons with reduced mobility. These were taken on board by the Council. The same applies to the Parliament's amendments concerning changing from "assistance animal" to "assistance dog".

        - Obligations of carriers and terminal operators in the event of interrupted travel: the Council agrees with the principle that carriers and terminal operators should take care of their passengers, and it has extended this principle to include all cases of cancellations.

        • The Council's first-reading position therefore introduces the concept of port terminals, i.e. manned terminals in a port with certain facilities and staff (such as check in, ticket counters or lounges). Certain obligations of carriers and terminal operators only apply to passengers departing from such port terminals. This is the case of information and assistance and, to a certain extent, of re-routing and reimbursement.
        • Another consideration underlying the Council's first-reading position is that of maritime safety. In order to avoid that carriers, for economic reasons, set to sea or speed in weather conditions endangering the safe operation of the ship, an exemption has been introduced to the obligation of providing accommodation or compensation of the ticket price in such cases. Furthermore, the concepts of bad weather conditions and extraordinary circumstances are explained in a non-exhaustive manner in two recitals.
        • Further exemptions to the right to assistance and compensation have been introduced when the passenger is informed of the cancellation or delay before buying the ticket or when the passenger causes the cancellation or delay. Finally, the carrier has been given the possibility to limit the cost for accommodation to 120 euro and to introduce a minimum threshold under which payments for compensation will not be paid (tickets costing 10 euro or less).

        The European Parliament had suggested exemptions in case of force majeure or if cancellation or delay is announced beforehand. The spirit of these amendments has been taken on board by the Council. Furthermore, the Parliament had proposed a limit for the cost of accommodation to twice the ticket price.

        - Complaint handling and national enforcement bodies: the Council, though agreeing in principle with the proposal, in particular that carriers should reply to complaints from their customers, introduces more flexibility into the system in order to avoid any unforeseen consequences for the Member States' legal systems or administrative structures.

        The European Parliament suggested that each Member State should designate only one national enforcement body and that the Member States, not the carriers, should set up an independent complaint handling mechanism. However, for the reasons of flexibility explained above, the Council does not consider it appropriate to limit the Member States' margin of manoeuvre in such a way. In addition, the Parliament proposed that the national enforcement bodies should be independent of all commercial interests. The Council's first-reading position specifies that these bodies should be independent of carriers, tour operators and terminal operators.

        - Date of application of the Regulation: the Council's first-reading position provides that the whole of the Regulation will apply from three years after its publication.

         

        It should be noted that further amendments not included in the Council's first-reading position concern:

        • taking into account the needs of disabled persons and persons with reduced mobility in all cases when ports, terminals and passenger ships are designed or refurbished, without the qualification "when necessary";
        • the provisions governing the embarkation of disabled persons and persons with reduced mobility without prejudice to the general provisions applicable to embarkation of passengers;
        • the invitation to the Commission to propose clear rules for passengers' rights at points of transfer between land and sea or inland waterway transport;
        • a horizontal legislative approach covering all means of transportation in the event of a future legislative initiative relating to passenger rights;
        • the inclusion of psychosocial disability in the definition of a disabled person or person with reduced mobility;
        • changes to the definition of "transport contract" and "ticket vendor";
        • the proposed definitions of "accessible formats", "passenger", "arrival", "departure", "ticket price" and "force majeure";
        • the access rules for carriage of disabled persons and persons with reduced mobility, which should be established under the supervision of the national enforcement bodies and that these rules should include accompanying persons and the accessibility of fitted assistive equipment;
        • the written confirmation to be given for the provision of assistance to disabled persons and persons with reduced mobility;
        • assistance adapted to the individual needs of disabled persons or persons with reduced mobility;
        • the responsibility of the managing body of a port to ensure that the port is accessible to disabled persons or persons with reduced mobility;
        • the possibility of agreeing on a shorter notification period for assistance between the assistance provider and the passenger;
        • the need to ensure that the passenger receives a confirmation of the notification of his or her assistance needs;
        • the obligation of the carrier to provide replacement equipment suitable to the needs of the passenger concerned when mobility equipment is damaged during the journey;
        • in case of delay, a passenger should only be offered reimbursement of the ticket price if he or she decides not to travel with the carrier;

        ·                     any compensation awarded under the Regulation, which may be deducted from any additional compensation granted;

        • the penalties applicable to infringements of the Regulation, which could include ordering the payment of compensation.
      type
      Council position published
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      14849/3/2009
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  • date
    2010-03-24
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      text
      • The Commission considers its proposal to have been substantially modified by the Council in some of its parts.

        Firstly, the Council position aims to exclude ships carrying up to 36 passengers, up to 3 crew members, or offering journeys up to 500 meters in length from the scope of the proposal. Moreover, an additional temporary exemption -two years after application- was introduced for ships of less than 300 gross tons for domestic transport, with the condition that national law provides adequate protection of passenger rights. Only cruises exceeding two overnight stays on board would be covered. All these elements would represent a significant limitation of the scope of application.

        Secondly, some of the conditions for assistance imposed by the Council position have the effect of somewhat reducing the rights of persons with reduced mobility (PRMs) and to impose some specific requirements on them. Moreover, the Council compromise, when referring to the obligation of providing accommodation at no charge to stranded passengers in case of cancellations and delayed departures, introduces a new distinction between weather conditions endangering the safe operation of the ship (which are liable to exclude the obligation of providing such assistance) and extraordinary circumstances (which, on the contrary, do not exclude the obligation to provide full assistance).

        Other forms of assistance (i.e. snacks, meals and refreshments) would remain unconditionally compulsory for carriers in all circumstances -even in case of the abovementioned weather conditions or extraordinary circumstances- unless the passenger is made aware of the situation when buying the ticket. At the same time the Council position includes a new maximum amount of €120 per passenger if accommodation is to be provided in case of delay or cancellation of a trip..

        The amendments of the European Parliament accepted by the Commission and included completely or partly in the Council position aim to:

        • introduce a provision for the safety of PRMs when travelling in relation to Article 8 which concerns derogations and special conditions;
        • make reference to the conditions to impose accompanying persons of PRMs;
        • streamline the wording of the proposal and reinforcing information rights for passengers;
        • delete the obligation for carriers to have separate accounts for activities relating to assistance provided to PRMs;
        • introduce a clarification regarding assistance to persons with reduced mobility;
        • amend the article regarding compensation.

        The amendments of the European Parliament accepted by the Commission but not included in the Council position concern the following issues:

        • the introduction of a new recital which clarifies the relationship between this proposed Regulation and other international, Community or national law regarding PRMs;
        • the suggestion that the Commission should propose rules for passenger rights at points of transfer of passengers between land and water-based transport;
        • a new Recital suggesting a horizontal legislative approach on all modes of transport for the future;
        • a linguistic clarification of the Article on the scope of application;
        • the introduction of an exclusion from the scope of application of urban and suburban transport if the aims of the regulation are ensured and a comparable level of passenger rights is guaranteed;
        • clarification of the definition of transport contract, the inclusion of 'retailer' in the definition of tour operator (amendment 16), and new definitions for 'accessible formats', 'passenger' and 'ticket price';
        • improved accessibility information and assistance to PRMs;
        • the clarification of the conditions on which assistance to PRMs is to be provided, and reinforcement of information rights;
        • specification of the conditions on which assistance is provided for PRMs when travelling on cruises;
        • clarification on the timing of transmission of information to a third party;
        • compensation in respect of wheelchairs and mobility equipement;
        • the reinforcement of the information obligations of the carrier in case of interrupted travel;
        • the reimbursement of the ticket price if a delay or cancellation occurs;
        • the compensation for cruise passengers;
        • the introduction of the notion of force majeure;
        • the deduction of compensation in cases when additional compensation is granted under any other applicable legislation;
        • the designation and competences of the National Enforcement Bodies;
        • the content of the enforcement report;
        • the types of penalties;
        • the reinforcement of PRM rights.

        The Commission is deeply concerned about the very substantial modifications introduced by the Council as compared to the initial proposal of the Commission and to some amendments of the European Parliament, to the extent that they considerably reduce the scope of application of the draft Regulation and hence the level of protection of EU passengers. The Commission takes note of the position adopted by the Council by unanimity and considers that the level of ambitions should be constructively raised again in the framework of further inter-institutional debate in view of the final adoption of the Regulation.

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      COM(2010)0120
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      Commission communication on Council's position
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    text
    • The Committee on Transport and Tourism adopted the report drawn up by Inés AYALA SENDER (S&D, ES) on the Council position at first reading for adopting a regulation of the European Parliament and of the Council concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC)N°2006/2004.

      It recommended that the European Parliament's position at second reading under the ordinary legislative procedure (formerly known as the codecision procedure) should be to amend the Council position as follows:

      Scope: the Regulation shall apply in respect of passengers travelling on a cruise where the port of disembarkation as well as embarkation  is situated in the territory of a Member State. Members state that this amendment aims to avoid situations in which companies may seek to establish a point of departure or arrival outside the EU to avoid complying with the provisions of this Regulation.

      The committee reinstated Parliament's first reading amendment whereby the Regulation does not apply to ships certified to carry up to 12 passengers, rather than 36 as proposed by the Council.

      It deleted the derogation for sea going ships of less than 300 gross tons operated in domestic transport. Members indicate that This derogation is excessive and would represent a significant limitation of the scope of application. It also seems unnecessary as the rights of passengers would have to be ensured adequately under national law.

      Members deleted the clause in the Council's text which states that nothing in the Regulation shall be understood as constituting technical requirements imposing obligations on carriers, terminal operators or other entities to modify or replace ships, infrastructure, equipment in ports, and port terminals.

      Definitions: the committee clarified definitions for "carrier", "port terminal", "travel agent", and "tour operator". It also re-inserted Parliament's first reading definitions for "cancellation", "accessible formats", and  "ticket price"

      Exclusion of waiver: the report adds that carriers may offer contractual conditions that are more favourable for the passenger than the conditions laid down in this Regulation.

      Rights to transport of disabled persons: Members clarified that a passenger is not refused travel on the grounds of their disability or reduced mobility but on grounds of safety and this should be clear in the text. Health concerns, for instance with regard to epidemics, affect all passengers and should not be a reason for refusing disabled passengers or those with reduced mobility.

      Exceptions and special conditions: a passenger should have the right to receive written confirmation of the reasons for refusal within five working days.

      Accessibility and information: port authorities as well as carriers, and terminal operators shall establish non-discriminatory access conditions for the transport of disabled persons and persons with reduced mobility and accompanying persons. The access conditions shall be notified to national enforcement bodies. These access conditions must be made publicly available physically or on the Internet in accessible formats.

      Right to assistance in ports and on board ships: the assistance shall be adapted to the individual needs of the person with a disability or reduced mobility.

      Conditions under which assistance is provided: assistance must be provided where the carrier or the terminal operator is notified of the person's need for such assistance at the latest 48 hours (rather than 2 working days) before the assistance is needed, unless a shorter period is agreed between the passenger and the carrier.

      It must also be provided where the disabled persons presents himself if no embarkation time is stipulated, no later than30 minutes (rather than 60 minutes) before the published departure time, and, in the case of cruises, at a time stipulated by the carrier, which shall not be more than 60 minutes before the check-in time. In relation to cruise ships, disabled persons or persons with reduced mobility shall notify the carrier of their specific needs at the time of reservation or advance purchase.

      The passenger shall receive a confirmation stating that the assistance needs have been notified as required.

      Quality standards for assistance: the Council had set these requirements for terminal operators and carriers operating port terminals or passenger services with a total of more than 100 000 commercial passenger movements during the previous calendar year. The committee deleted this limit and restored Parliament's first reading position.  It agrees with Council that terminal operators should also set quality standards.

      Members add that in setting quality standards, full account shall be taken of internationally recognised policies and codes of conduct concerning facilitation of the transport of disabled persons or persons with reduced mobility, notably the International Maritime Organisation's Recommendation of the Design and Operation of passenger ships to respond to elderly and disabled persons' needs.

      Assistance in case of cancelled or delayed departures: Members shortened the time periods constituting a delay before compensation is payable. Accommodation costs to be provided will be EUR 120 per night, rather than EUR 120. Re-routing must be offered at no additional cost.

      Re-routing and reimbursement in case of cancelled or delayed departures: if the passenger agrees, the full reimbursement may also be paid in the form of vouchers and/or other services in an amount equivalent to the price for which the ticket was purchased, provided the conditions are flexible, particularly regarding the period of validity and the destination.

      Compensation of the ticket price in case of delay in arrival: the minimum level of compensation shall be 50% (rather than 25 %) of the ticket price.

      If the delay exceeds double the time set out in the text the compensation shall be 75% (rather than 50 %) of the ticket price.

      Compensation shall be 100% of the ticket price if the carrier fails to provide alternative services or the information required by the Regulation.

      Carriers may introduce a minimum threshold under which payments for compensation will not be paid. This threshold shall not exceed EUR 4 (rather than EUR 10.)

      Exemptions: carriers should bear the burden of proving that the cancellation or delay was caused by such weather conditions or extraordinary circumstances.

      Right to travel information: this information shall be provided according to a common conceptual model for public transport data and systems

      Complaints: the body or bodies designated for the enforcement of this Regulation should be independent and should have the power and capability to investigate individual complaints and to facilitate dispute settlement. The reports prepared by these bodies should include statistics on complaints and their outcome.

      In addition, terminal operators should also have a complaint handling mechanism. Passengers should be able to reasonably expect a reply within two, rather than three, months.

      If no reply is received within the time limits set out, the complaint shall be deemed to have been accepted.

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  • date
    2010-06-11
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      http://www.europarl.europa.eu/sides/getDoc.do?type=REPORT&mode=XML&reference=A7-2010-0177&language=EN
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      Committee recommendation tabled for plenary, 2nd reading
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      A7-0177/2010
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    Committee recommendation tabled for plenary, 2nd reading
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    2010-07-05
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  • date
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      type
      Commission response to text adopted in plenary
      title
      SP(2010)6509
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    EC
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      Mobility and Transport
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      KALLAS Siim
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    Commission response to text adopted in plenary
  • date
    2010-09-23
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      text
      • The European Parliament's opinion at second reading of 6 July 2010, has brought the Council position closer to that of the Commission's proposal in terms of broadening of the scope (exclusion limited to vessels carrying up to 12 passengers rather than 36 passengers), as improving the protection of the rights of passengers with reduced mobility and disabled passengers (accessible formats, reducing exceptions to the right to travel, shortening notification periods) as well as raising the level of protection of passengers travelling by sea and inland waterways in general (lowering compensation thresholds, raising levels of assistance).

        The Parliament's position is a result of a compromise obtained at the last informal trialogue held on 15 June 2010 and which was discussed and approved on 23 June 2010 in Council.

        The Commission accepts the modification of its proposal according to the above described compromise text of the Council and the Parliament.

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      COM(2010)0519
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      Commission opinion on Parliament's position at 2nd reading
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      CELEX:52010PC0519:EN
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    Commission opinion on Parliament's position at 2nd reading
  • date
    2010-10-11
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    • PURPOSE: to establish the rights of domestic and international maritime passengers, including those who are disabled or persons with reduced mobility;

      LEGISLATIVE ACT: Regulation (EU) No 1177/2010 of the European Parliament and of the Council concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004.

      CONTENT: following a first-reading agreement reached with the European Parliament, the Council adopted this Regulation establishing rules for sea and inland waterway transport as regards the following:

      ·        non-discrimination between passengers with regard to transport conditions offered by carriers;

      ·        non-discrimination and assistance for disabled persons and persons with reduced mobility;

      ·        the rights of passengers in cases of cancellation or delay;

      ·        minimum information to be provided to passengers;

      ·        the handling of complaints;

      ·        general rules on enforcement.

      Scope: the regulation applies to ships carrying more than 12 passengers and with a crew of more than three persons. Passenger services over a very short distance (less than 500 metres one way) are excluded from the scope of the regulation, as are historical ships and excursion and sightseeing tours other than cruises. In addition, Member States may, for a period of 2 years from 18 December 2012, exempt from the application of this Regulation seagoing ships of less than 300 gross tons operated in domestic transport, provided that the rights of passengers under this Regulation are adequately ensured under national law.

      Rights of disabled persons and persons with reduced mobility: carriers, travel agents and tour operators shall not refuse to accept a reservation, to issue or otherwise provide a ticket or to embark persons on the grounds of disability or of reduced mobility as such. Reservations and tickets shall be offered to disabled persons and persons with reduced mobility at no additional cost under the same conditions that apply to all other passengers.

      By way of derogation, carriers, travel agents and tour operators may refuse to accept a reservation from, to issue or otherwise provide a ticket to or to embark a disabled person or person with reduced mobility: (a) in order to meet applicable safety requirements established by international, Union or national law or in order to meet safety requirements established by the competent authorities; (b) where the  design of the passenger ship or port infrastructure and equipment, including port terminals, makes it impossible to carry out the embarkation, disembarkation or carriage of the said person in a safe or operationally feasible manner.

      In the event of a refusal to accept a reservation or to issue or otherwise provide a ticket on the grounds referred to above, carriers, travel agents and tour operators shall make all reasonable efforts to propose to the person concerned an acceptable alternative transport on a passenger service or a cruise operated by the carrier.

      Where strictly necessary, carriers, travel agents and tour operators may require that a disabled person or person with reduced mobility be accompanied by another person who is capable of providing the assistance required by the disabled person or person with reduced mobility.

      When carriers, travel agents and tour operators have recourse to these measures, they shall immediately inform the disabled person or person with reduced mobility of the specific reasons therefor.

      Compensation and assistance:the Regulation stipulates that ship passengers will benefit from enhanced rights to compensation and assistance when their journey is cancelled or delayed. Passengers with disabilities or reduced mobility will be protected against discrimination when booking a journey and will receive appropriate assistance at embarkation and disembarkation as well as on board.

      In the event of cancellation or delays, passengers have to be informed no later than 30 minutes after the scheduled time of departure. They have a right to assistance and to rerouting or reimbursement when departure is delayed for more than 90 minutes; in this case, the carrier has to provide snacks, meals or refreshments and, where necessary, accommodation up to a cost of EUR 80 per night for a maximum of three nights. Depending on the scheduled duration of the journey, compensation amounting to a quarter or half of the ticket price may also be due in the event of delayed arrival.

      However, the right to accommodation does not apply if the delay or cancellation is caused by bad weather; likewise, no compensation for late arrival will be paid if weather conditions or extraordinary circumstances hindered the performance of the service.

      Passengers with disabilities or reduced mobility will be given assistance providing they inform the carrier at the latest 48 hours in advance about the assistance needed. If no embarkation time is stipulated, no later than 60 minutes before the published departure time, unless a shorter period is agreed between the passenger and the carrier or terminal operator. Persons needing assistance shall receive confirmation of such assistance by any means available, including electronic means or Short Message Service (SMS). If the disabled passenger needs to be accompanied, the accompanying person will be carried free of charge. Loss of or damage to mobility equipment caused by the carrier or by a shipping incident will be compensated.

      Complaints: carriers and terminal operators shall set up or have in place an accessible complaint-handling mechanism for rights and obligations covered by this Regulation. The time taken to provide the final reply shall not be longer than 2 months from the receipt of a complaint.

      Report: the Commission shall report to the European Parliament and to the Council by 19 December 2015 on the operation and the effects of this Regulation. The report shall be accompanied where necessary by legislative proposals implementing in further detail the provisions of this Regulation, or amending it.

      ENTRY INTO FORCE: 06/01/2011.

      APPLICATION: from 18/12/2012.

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European Commission
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  • body
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TRAN/7/01244
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  • See also
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Regulation
title
Rights of passengers when travelling by sea and inland waterway; coordination between national authorities (amend. Regulation (EC) No 2006/2004)
type
COD - Ordinary legislative procedure (ex-codecision)
final
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© European Union, 2011 – Source: European Parliament